Infrastructure
South African data centre infrastructure for cloud backup
Backup data stored locally in Teraco-hosted facilities in Johannesburg and Cape Town — supporting data sovereignty, POPIA alignment and customer confidence.
Why it matters
Data sovereignty and local compliance
For South African businesses and the MSPs that serve them, knowing where backup data is stored is a regulatory, contractual and trust requirement. Local infrastructure addresses all three.
POPIA alignment
Storing backup data within South Africa supports compliance with the Protection of Personal Information Act by keeping personal information within the country’s borders.
Data sovereignty
Customer data remains subject to South African law and jurisdiction, providing clarity on legal and regulatory obligations.
Customer confidence
Many South African businesses and public-sector organisations require assurance that their data is stored locally. Local infrastructure meets that expectation directly.
Reduced latency
Local storage means faster backup and recovery operations compared to offshore alternatives, particularly for large data sets and time-sensitive restores.
Facilities
Teraco data centres
Soteria Cloud’s backup infrastructure is hosted in Teraco facilities — Africa’s largest vendor-neutral colocation provider, operating ISO 27001-certified data centres.
Johannesburg
Teraco Johannesburg
Primary storage location for backup and disaster-recovery workloads serving Gauteng and surrounding regions.
- Carrier-neutral connectivity
- Multiple power redundancy
- ISO 27001-certified facility
- Direct peering to major South African networks
Cape Town
Teraco Cape Town
Secondary storage location supporting geographic redundancy and Western Cape-based customers.
- Geographically separated from Johannesburg
- Independent power and network infrastructure
- ISO 27001-certified facility
- Carrier-neutral with diverse connectivity options
Transparency
What is hosted locally — and what is not
Clarity about what runs where helps MSPs answer customer questions honestly and meet audit requirements.
Hosted in South Africa
- Customer backup data (files, images, application-consistent snapshots)
- Disaster-recovery replica storage
- Backup metadata and catalogue information
- Retention and archival storage
Managed by Acronis globally
- Platform orchestration and management console
- Agent update distribution and patch management
- Threat-intelligence feeds and security definitions
- Licensing and entitlement management
Acronis Cyber Protect Cloud is a global platform. Operational services that do not store customer data may be processed on international infrastructure.
Solutions using this infrastructure
Frequently asked questions
- Where exactly is my backup data stored?
- Backup data is stored in Teraco data centres in Johannesburg and Cape Town. Teraco operates vendor-neutral, ISO 27001-certified colocation facilities that serve as the primary interconnection hubs in South Africa.
- Does Soteria Cloud own the data centres?
- No. Soteria Cloud uses Teraco’s colocation facilities for hosting backup infrastructure. Teraco is Africa’s largest vendor-neutral data centre provider. The backup infrastructure within these facilities is managed as part of the Acronis Cyber Protect Cloud platform.
- Does local storage help with POPIA compliance?
- Storing personal information within South Africa supports the POPIA requirement for lawful processing of personal information and avoids the additional conditions that apply to cross-border transfers. However, storage location is one factor — a broader compliance programme is required.
- Can data be replicated between Johannesburg and Cape Town?
- Geographic redundancy options are available, allowing backup data to be replicated between the two Teraco locations for additional resilience against site-level disruption.
- Is all Soteria Cloud data stored in South Africa?
- Backup storage for customer workloads uses local South African infrastructure. Platform management and orchestration services are provided through the Acronis Cyber Protect Cloud platform, which may use international infrastructure for specific operational functions.
Ready to deliver locally hosted protection?
Partner with Soteria Cloud to offer your customers cloud backup and disaster recovery backed by South African data centre infrastructure.