Capabilities

Build services around outcomes, not product names.

Soteria helps MSPs organise Acronis-powered capabilities around five customer responsibilities: prevent disruption, detect and respond, recover, operate consistently and take ownership.

Soteria Cloud organises capabilities around our five-pillar operating model first, and products second. Each capability is designed to help a Managed Service Provider (MSP) deliver a defined customer outcome, supported by local infrastructure and practical enablement.

Prevention

Reducing the likelihood and impact of disruption.

Customer question

What can we stop before it becomes an incident?

MSP opportunity

Build recurring protection and hygiene services that reduce exposure before recovery is required.

Capabilities may include

  • Endpoint and workload protection
  • Patch and vulnerability management
  • Email and identity protection
  • Security posture management
  • Data-loss prevention

Detection and Response

Identifying, investigating, containing and responding to abnormal activity.

Customer question

Would we know quickly enough if something got through?

MSP opportunity

Add a recurring detection and response layer rather than relying only on preventative controls.

Capabilities may include

  • Endpoint detection and response (EDR)
  • Extended detection and response (XDR)
  • Managed detection and response (MDR)
  • Threat investigation and escalation
  • Security monitoring

Recoverability

Protecting critical workloads and restoring them against defined objectives.

Customer question

If the worst happens, what can we restore and how quickly?

MSP opportunity

Turn backup from a product into a defined recovery service.

Capabilities may include

  • Workstation, server and virtual-machine backup
  • Microsoft 365 and Google Workspace backup
  • NAS and cloud workload protection where applicable
  • Disaster recovery
  • Restore testing and recovery planning

Operational Stability

Maintaining reliable infrastructure, monitoring, support and service delivery.

Customer question

Is the environment consistently managed before small issues become large ones?

MSP opportunity

Build endpoint and service operations around monitoring, patching, policy, reporting and automation.

Capabilities may include

  • Multi-tenant management
  • RMM and PSA capabilities
  • Reporting
  • Policy standardisation
  • Billing and service visibility

Ownership

Defining responsibility, evidence, escalation, governance and accountability.

Customer question

Who is responsible when something changes, fails or comes under attack?

MSP opportunity

Differentiate on governance, documentation, escalation and accountability rather than technology alone.

Capabilities may include

  • Partner onboarding
  • Responsibility mapping
  • Escalation pathways
  • Service reviews
  • RTO and RPO alignment
  • Documentation and evidence

Capability availability depends on configuration

Capability availability depends on edition, workload, add-on and configuration. We work with partners to map the right capabilities to each customer's outcomes, recovery objectives and operating responsibilities.

Explore Acronis Cyber Protect Cloud See the resilience framework

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