Capabilities

Capabilities your MSP can turn into resilient services

Build partner-ready services across protection, response, recovery and operations without losing sight of ownership, support and customer outcomes.

Soteria Cloud organises capabilities around our five-pillar operating model first, and products second. Each capability is designed to help a Managed Service Provider (MSP) deliver a defined customer outcome, supported by local infrastructure and practical enablement.

Prevention

Reducing the likelihood and impact of disruption.

  • Endpoint and workload protection
  • Patch and vulnerability management
  • Email and identity protection
  • Security posture management
  • Data-loss prevention

Detection and Response

Identifying, investigating, containing and responding to abnormal activity.

  • Endpoint detection and response (EDR)
  • Extended detection and response (XDR)
  • Managed detection and response (MDR)
  • Threat investigation and escalation
  • Security monitoring

Recoverability

Protecting critical workloads and restoring them against defined objectives.

  • Workstation, server and virtual-machine backup
  • Microsoft 365 and Google Workspace backup
  • NAS and cloud workload protection where applicable
  • Disaster recovery
  • Restore testing and recovery planning

Operational Stability

Maintaining reliable infrastructure, monitoring, support and service delivery.

  • Multi-tenant management
  • RMM and PSA capabilities
  • Reporting
  • Policy standardisation
  • Billing and service visibility

Ownership

Defining responsibility, evidence, escalation, governance and accountability.

  • Partner onboarding
  • Responsibility mapping
  • Escalation pathways
  • Service reviews
  • RTO and RPO alignment
  • Documentation and evidence

Capability availability depends on configuration

Capability availability depends on edition, workload, add-on and configuration. We work with partners to map the right capabilities to each customer's outcomes, recovery objectives and operating responsibilities.

Explore Acronis Cyber Protect Cloud See the resilience framework

Are you a business looking for help rather than a partner? Contact us and we will route you appropriately.