MSP / Reseller Programme
Grow a cyber-resilience practice without building everything yourself.
Own the customer. Shape the service. Grow the margin. Soteria gives your team the Acronis-powered platform, South African infrastructure, enablement and escalation needed to take customers from backup into broader cyber resilience.
Your Resilience. Their Confidence.
- Trusted Acronis Partner and Cloud Aggregator
- Cape Town and Johannesburg presence
- Multi-tenant platform
- Local enablement and escalation
More than access to a vendor platform
Customers do not buy a console. They buy confidence that their data can be protected, threats can be contained, systems can be managed and recovery can happen when pressure is highest.
Soteria Cloud helps MSPs and resellers turn integrated technology into an operating capability: something your team can position, deploy, govern, support, bill and continuously improve.
What you can build
Data protection and recovery
Protect Microsoft 365, Google Workspace, servers, virtual machines, workstations, NAS and other supported workloads with policy-driven backup and granular recovery.
Cybersecurity services
Create layered services using endpoint protection, EDR/XDR, MDR, email security, collaboration security, security awareness and DLP, subject to current product availability and licensing.
Endpoint operations
Standardise monitoring, patching, remote actions and automation through integrated RMM capabilities.
Recovery-led resilience
Design backup and disaster-recovery pathways around the customer business impact, recovery objectives and operating responsibilities.
Start where the customer is. Grow as the need matures.
The right service path depends on the customer's environment, risk, workload and operating model. Most partners start with protection and expand into broader resilience over time.
Start
Common entry conversations that get a customer protected quickly.
- Backup
- Microsoft 365 / Google Workspace protection
- Workload protection
Expand
Broaden recurring service value as trust and coverage grow.
- EDR / XDR
- Email Security
- Collaboration Security
- RMM
- Security Awareness
Advance
Address higher-maturity resilience needs.
- MDR
- DLP
- Disaster Recovery
- Broader recovery and resilience planning
Your role and ours
You own
Customer relationship and commercial agreement
Soteria Cloud enables
Acronis-powered multi-tenant platform access
You own
Solution positioning and service value
Soteria Cloud enables
Structured onboarding and technical guidance
You own
First-line service and support
Soteria Cloud enables
Platform support and agreed escalation pathways
You own
Customer-specific service design
Soteria Cloud enables
Local infrastructure and resilience context
You own
Day-to-day customer communication
Soteria Cloud enables
Sales, technical and operational enablement resources
You own
Your margin and managed-service wrap
Soteria Cloud enables
Commercial context and portfolio guidance
The principle is simple: the customer is yours. Soteria Cloud enables the partner behind the service.
One platform. A broader service conversation.
Use the resilience lifecycle to move beyond a product catalogue.
- 1
Prevent
Reduce exposure and improve protection hygiene.
- 2
Detect and respond
Identify abnormal behaviour and contain threats.
- 3
Recover
Restore the right workload through a defined pathway.
- 4
Operate
Standardise policies, monitoring, reporting and billing.
- 5
Own
Define responsibility, evidence and escalation at every stage.
A structured path from access to scale
- 1
Qualify
We align your operating model, customer profile, current capability and commercial intent.
- 2
Enable
We establish the partner agreement, platform access, licensing approach, support model and essential resources.
- 3
Launch
Your team receives onboarding, configuration guidance and support for the first service deployments.
- 4
Operate
Clear first-line and escalation responsibilities support consistent customer delivery.
- 5
Grow
Portfolio reviews, sales enablement and service-expansion conversations help you deepen customer value over time.
Built for South African service providers
Local infrastructure
South African data-centre presence across Cape Town and Johannesburg supports local resilience and data-location choices. The applicable service design and location must be confirmed for each solution.
Local accountability
Work with a team that understands South African customers, channel relationships, billing realities and support expectations.
Integrated operations
Reduce console and workflow fragmentation through a single multi-tenant platform and a more consistent policy model.
Partner-first growth
Build your own proposition, preserve your customer ownership and layer your services around the technology.
Who should apply?
- Managed service providers building or expanding a recurring cyber-resilience practice
- IT resellers moving from transactional licensing into managed services
- Support companies that want integrated backup, cybersecurity and endpoint operations
- Service providers that value local infrastructure, enablement and escalation
- Teams willing to own the customer relationship and first-line responsibility
Frequently asked questions
Will Soteria Cloud approach my customers directly?
Under the MSP / reseller model, you own and grow the customer relationship. Responsibilities and permitted engagement routes are formalised in the partner agreement.
Who provides first-line support?
The partner provides first-line service and support within the agreed operating model. Soteria Cloud provides platform support and escalation behind the partner.
Can we sell services under our own brand?
The programme is designed for partners to build their own customer proposition. Specific branding, vendor disclosure and contractual requirements must follow the applicable agreements and brand rules.
Do we need an existing security practice?
Not necessarily. Programme fit depends on your team, customer base, willingness to own service delivery and the scope you intend to launch. The qualification conversation identifies the appropriate starting point.
Are margins or support targets published on this page?
No. Partner pricing, benefits, support targets and commercial terms are confirmed through the current partner schedule and signed agreement.
What happens after application?
The partner team reviews your submission, holds a fit conversation and, where aligned, progresses commercial agreement, tenant creation and structured onboarding.
Build the operating capability behind customer confidence
Apply to discuss the right starting portfolio, partner model and onboarding path for your business. Fields marked with an asterisk are required.
Prefer to talk first? Speak to the partner team.