MSP / Reseller Programme
Strengthen the services your customers depend on
Keep ownership of the customer relationship while Soteria supports the infrastructure, platform capability and operating model behind your service.
Who the programme is for
This programme is for Managed Service Providers (MSPs) and resellers who manage their own customers and want to strengthen the cyber-resilience services they deliver, with local infrastructure and practical enablement behind them.
The MSP owns and grows the customer relationship. Soteria enables the partner behind it.
What the MSP owns
- The customer relationship and its long-term growth
- The commercial agreement with the customer
- First-line service and support within the agreed model
- Service design decisions for each customer
What Soteria provides
- Platform access to enable multi-tenant service delivery
- Structured onboarding and technical guidance
- Escalation pathways aligned to the partner model
- Local infrastructure supporting service and data-residency requirements
- Partner enablement resources and documentation
Onboarding journey
- 1
Application and qualification conversation
- 2
Commercial and partner-model agreement
- 3
Tenant creation and platform enablement
- 4
Onboarding, configuration guidance and first services
- 5
Ongoing service reviews and escalation support
Service and escalation responsibility
A clear split of responsibilities between the partner and Soteria.
| Responsibility area | Partner | Soteria |
|---|---|---|
| Sales relationship | Owns | Enables |
| Contracting | Owns | Supports |
| Billing | Owns | Supports |
| Tenant creation | Requests | Provides |
| Deployment | Delivers | Guides |
| First-line support | Owns | Backs up |
| Escalation | Initiates | Handles |
| Incident communication | Owns | Supports |
| Renewal | Owns | Supports |
| Customer offboarding | Owns | Supports |
Commercial terms, partner benefits, support-response targets and margins are confirmed during the application and qualification process.
Frequently asked questions
Who owns the customer relationship?
You do. As an MSP or reseller partner you own and grow the customer relationship. Soteria enables the partner behind it and does not compete for the relationship.
Who provides first-line support?
The partner provides first-line service and support within the agreed model. Soteria provides escalation and platform support behind you.
What does onboarding involve?
A qualification conversation, a partner-model agreement, tenant creation and platform enablement, followed by onboarding guidance and ongoing service reviews.
Apply to become a partner
Tell us about your business and we will follow up to discuss the right partner model. Fields marked with an asterisk are required.