Terms of Service

Last updated: February 2026

1. Acceptance of Terms

By accessing or using Soteria Cloud services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

2. Description of Services

Soteria Cloud provides backup, disaster recovery, cybersecurity and data protection services using Acronis Cyber Protect Cloud technologies and supporting local infrastructure.

3. Account Responsibilities

You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized use
• Ensuring your use complies with applicable laws

4. Service Level Agreements

Specific service level agreements (SLAs) may apply to certain services and will be detailed in separate agreements with partners and customers.

5. Payment Terms

Payment terms are determined by your service agreement. All fees are billed in South African Rand (ZAR) unless otherwise specified.

6. Limitation of Liability

To the maximum extent permitted by law, Soteria Cloud shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services.

7. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Republic of South Africa.

8. Contact Information

For questions about these Terms, please contact us at:

Email: [email protected]
Address: Collingwood Building, Black River Park, Observatory, Cape Town