The archive authority stays protected. The user experience gets simpler.
SoteriMail acts as a controlled front door. It prepares tenant, identity, mailbox, and reason context before users enter archive, recovery, support, or security workflows.
Microsoft 365
Identity, mailbox, calendar, contacts, tasks
SoteriMail
Role-aware workspace, audit, support, readiness
Acronis
Archive discovery, search authority, restore orchestration
More than a search-only archive portal
Organisations and service providers often manage archive, onboarding, identity, support, and recovery in disconnected tools. SoteriMail joins those jobs in one operational workspace.
The Problem
- Unclear mailbox ownership and archive access
- Slow restore and support processes
- Poor admin visibility into readiness and coverage
- Duplicate identity records across systems
- Inconsistent partner and customer experience
The Response
- Communication workspace for mail, calendar, tasks, and contacts
- Archive search and restore workflows backed by Acronis
- Microsoft-first identity and mailbox awareness
- Guided setup, support, admin, and security operations
- Partner and platform governance for channel delivery
Faster retrieval
Users start archive search with the right mailbox and reason context already captured.
Lower onboarding effort
Bulk provisioning and identity linking driven by discovered mailbox inventory.
Better governance
Role boundaries, audit events, support context, and tenant scope visible in one model.
One Workspace, Seven Modules
Users move between mail, calendar, contacts, tasks, archive, recovery, and activity without switching systems.
Microsoft mailbox viewing and navigation with compose, send, folder management, and delegated mailbox readiness.
Calendar
Day, week, and month views with event creation, RSVP actions, recurring events, and free-busy scheduling.
Tasks
Personal and assigned task management with due dates, priority, reminders, and communication-driven creation.
Contacts
Microsoft contact synchronisation with detail editing, email, phone, organisation, and job-title context.
Archive
Mailbox-scoped archive search with filters, preview context, retention metadata, and console handoff where required.
Recover
Restore submission with target selection, overwrite mode, queue tracking, and recovery audit.
Activity
Search, restore, sync, support, mailbox, task, and security event review across the organisation.
Key Capabilities
Acronis archive operations joined with day-to-day Microsoft communication, compliance retrieval, and partner-grade administration.
Archive Self-Service
End users search and restore from the Acronis archive within their own mailbox scope. Administrators retain organisation-wide operational visibility.
Identity Readiness
See whether the Microsoft account is connected, the archive mailbox exists, the account is linked, and the user is ready for sign-in and archive access.
Guided Administration
Setup, Admin, Support, Security, and Platform areas are structured as guided workspaces — not raw configuration pages.
Support Operations
An operational workspace with escalation intake, assignment, triage, notes, response, and direct context to archive searches and restores.
Security & Compliance
Executive protection score, risk-level assessment, email security, awareness, collaboration app security, and posture management.
Mandatory TOTP 2FA
Platform authentication secured with mandatory two-factor authentication, audit logging, and role-based access with organisation and mailbox scope.
Built for Every Role
From platform operators to end users — each persona sees the workspace scoped to their responsibilities.
Platform Owner
Global governance, billing, branding inheritance, mailer policy, and tenant lifecycle.
Aggregator Admin
Partner workspace, own-organisation operations, and downstream MSP and customer oversight.
MSP Admin
Partner workspace, customer readiness, branding control, and operational delivery.
Customer Admin
Organisation access, archive operations, onboarding, integrations, support, and setup.
End User
Personal mailbox workspace, archive search, restore requests, and support escalation.
Administration & Governance
Structured as guided workspaces rather than raw configuration pages — setup, admin, support, and security in one place.
Setup
- Readiness checklist
- Integration health
- User readiness
- Rollout guidance
- Next-step recommendations
Admin
- User and role management
- Bulk onboarding from mailbox inventory
- Microsoft and Acronis connections
- Identity linking review
- Operational review
Support
- Escalation intake & assignment
- Queue operations & triage
- Notes & progress tracking
- Response, resolve, reopen
- Linked search / restore context
Security
- Executive protection score
- Risk level assessment
- Email & collaboration security
- Posture management
- Awareness training status
Web Workspace & Outlook Add-in
Web Workspace
Browser-based communication and archive workspace — mail, calendar, contacts, tasks, archive search, restore, activity, and full administration.
Outlook Add-in
Archive search and restore directly from Outlook — supporting Outlook on the web, new Outlook for Windows, classic Outlook for Windows, and Outlook on Mac.
No Customer Infrastructure Required
SoteriMail is consumed as a ready Soteria Cloud-hosted SaaS service. Customer effort is focused on onboarding, integration authorisation, user readiness, and controlled rollout.
From Activation to Daily Operations
Activate the customer or partner workspace
Connect Microsoft 365 and archive service context through guided onboarding
Review mailbox inventory and archive coverage
Link Microsoft identities to archive mailboxes
Roll out users in controlled batches
Operate daily through the web workspace and Outlook add-in
Download Resources
Get the full details — brochure, datasheet, solution brief, and platform capabilities.
Platform Capabilities
Full capability inventory across workspace, governance, and integrations.
Download PDFChoose Your Email Protection Level
Comprehensive email security bundles tailored for managed service delivery — from essential protection to full user coverage.
Basic Email Security
- Email Security
- Collaboration Security
- Security Posture Management
- Email Archive (+Uncapped Storage*)
- End User Self Service
- Security Awareness Training
Advanced Email Security
- Email Security
- Collaboration Security
- Security Posture Management
- Email Archive (+Uncapped Storage*)
- End User Self Service
- Security Awareness Training
* Fair usage applies